Refund policy

Refund, Return & Exchange Policy

Effective Date: August 1, 2026

At WELLORA LIFESTYLE, we want you to love every purchase. We carefully select products that meet our standards for quality, style, functionality, and value.

If something isn't right with your order, we're here to help.

1. Our Return Window

You may request a return within 30 calendar days of the date your order is delivered.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, tags, labels, and accessories, when applicable.
The item must not show signs of wear, washing, alteration, damage, or misuse.
You must provide your order number or other reasonable proof of purchase.

WELLORA LIFESTYLE reserves the right to decline a return that does not meet these requirements.

2. Damaged, Defective, or Incorrect Items

We want to make things right if you receive an item that is damaged, defective, or different from what you ordered.

Please contact us within 7 calendar days of delivery and provide:

Your order number;
A description of the problem; and
Clear photographs showing the item and the packaging.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and availability.

Please do not return a damaged or defective item before contacting us. We will provide return instructions when necessary.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, eligible items may be returned within the 30-day return period.

Unless the item was defective, damaged, incorrect, or otherwise covered by a different legal or promotional guarantee:

Original shipping charges are generally non-refundable.
Return shipping costs are the customer's responsibility.
Any applicable return shipping or handling costs may be deducted from the refund where permitted by law and clearly disclosed.

4. Non-Returnable Items

For health, hygiene, safety, personalization, or other legitimate business reasons, certain products may not be eligible for return.

These may include:

Beauty or personal-care products that have been opened or used;
Cosmetics or skincare products that have been opened or used;
Intimate or hygiene-sensitive products;
Personalized or customized products;
Digital products or downloadable products, once access or delivery has occurred;
Gift cards;
Clearance or final-sale merchandise, when clearly identified as final sale before purchase; and
Products that cannot reasonably be resold because of their condition.

Additional product-specific return restrictions will be disclosed on the applicable product page when applicable.

Nothing in this policy limits any non-waivable rights you may have under applicable law.

5. How to Request a Return

To start a return, contact WELLORA LIFESTYLE Customer Support through the contact information provided on our website.

Please include:

Subject: Return Request – [Order Number]

Full name
Order number
Product name
Reason for return
Photos, when requested

Do not send merchandise back without receiving return instructions from WELLORA LIFESTYLE.

6. Return Approval

Once your request is reviewed, we will let you know whether the return is approved and provide instructions for returning the product.

If your return is approved, please package the item securely. WELLORA LIFESTYLE is not responsible for merchandise lost or damaged during a customer-arranged return shipment unless applicable law provides otherwise.

We recommend using a shipping method that provides tracking.

7. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow your payment provider or financial institution additional processing time before the refund appears in your account.

Refund timing may vary depending on the payment method, financial institution, weekends, holidays, and other processing circumstances.

8. Exchanges

If you would like to exchange an eligible item for another size, color, or product, please contact us before returning the item.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit, depending on the circumstances.

9. Store Credit

When offered or selected by the customer, store credit may be issued instead of a monetary refund for eligible returns.

Store credit cannot be redeemed for cash except where required by applicable law.

10. Sale and Final-Sale Merchandise

Items specifically identified as Final Sale are not eligible for return or refund unless the item arrives damaged, defective, incorrect, or applicable law requires otherwise.

Promotional discounts do not automatically make an item final sale.

11. Late or Missing Refunds

If you have been notified that a refund was issued but do not see it in your account, first check with your payment provider or financial institution.

If the refund still does not appear after the applicable processing period, contact WELLORA LIFESTYLE Customer Support so we can investigate.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order is processed or shipped. However, an order may not be cancellable once it has entered fulfillment or has been shipped.

If an order cannot be cancelled before shipment, you may use the applicable return process described above.

13. Shipping Delays and Unavailable Merchandise

WELLORA LIFESTYLE works to provide accurate product availability and shipping information.

If we discover that we cannot ship merchandise within the time represented to you, or within the period required by applicable law, we will provide appropriate notice and, when required, offer the applicable cancellation and refund option.

For Internet orders covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, businesses generally must have a reasonable basis for advertised shipping times. If no shipping time is stated, the FTC rule generally uses 30 days as the applicable benchmark.

14. Fraud, Abuse, and Excessive Returns

WELLORA LIFESTYLE reserves the right to investigate suspicious, fraudulent, abusive, or unusually high return activity.

We may refuse future transactions or returns when permitted by law if there is reasonable evidence of fraud or abuse.

Examples may include:

Returning products that were used or damaged after delivery;
Repeatedly claiming merchandise was not received when delivery records indicate otherwise;
Returning merchandise that does not correspond to the purchased item;
Providing fraudulent documentation; or
Abusing promotional or refund programs.

This provision does not restrict legitimate consumer rights or remedies provided by law.

15. Products Purchased Through Third Parties

Products purchased through another retailer, marketplace, distributor, or third-party seller are subject to that seller's return and refund policy unless otherwise stated.

Please contact the seller from whom you purchased the product.

16. International Orders

For international purchases, customers may be responsible for applicable customs duties, taxes, import fees, and return shipping costs unless otherwise stated.

International returns may require additional processing time.